FAQ

How do I purchase a live stream ticket?

- Visit www.liveatrimshotstudio.com for your tickets. - Click the 'Buy' button. - Sign up with your email address and password (you'll need this to access the site later). - Pay for your ticket using either PayPal or Stripe payments (this will give you access to the purchased stream). - On the date of the event you will be reminded via email before the event starts. - To access the live stream on the day, visit www.liveatrimshotstudio.com and login with your email address and password and... voila!



Can I stream to my TV?

We dont see an issue with this: our video player is web based, so streaming should work the way it does with any other service.



How long do I have access to the stream?

When you purchase a live stream, you will have full access to view the stream for as long as you are signed up with the website.



How long do I have to watch a rental?

Rentals last for 48 hours from the time of purchase.



How can I perform on Live at Rimshot Studio?

Simply go to our "APPLY" page, fill in the form with your artist details and we'll get back to you within 24 hours.



My video stream quality is not in 4K

All concerts are filmed in 4K, streaming quality is depending on your internet service provider.



Can I leave comments live streams and videos

Yes - Currently, comments on live streams and videos are only supported on desktop and are not available when accessing the site from a mobile device.



Help! Where's my ticket?

After purchasing access to a video, if you don't receive your virtual ticket link, please check your email SPAM and JUNK folders incase our email has ended up there. If you still can't see your ticket link, please use the website chat to contact us and we'll help ASAP



I'm having difficulty purchasing a ticket for a video

We accept credit cards using Stripe and also payments via Paypal. If you're having difficulty making a payment, please double check your card details as we've found that this is often the issue. Sometimes, your bank may block online transactions if it's the first time making a purchase with a vendor. If so, you'll need to contact them to lift this restriction. If you've checked both of these, please contact us via the website chat and we'll help ASAP.



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